Shipping & Delivery Policy

Thank you for choosing FLOEA. Each order is carefully inspected, quality-checked and securely packaged before dispatch.

Order Processing Time

Please allow 1–3 business days for us to prepare, inspect and package your order. Business days exclude weekends and public holidays.

During new product launches, promotional periods or unusually high order volumes, processing may take up to 3–4 business days.

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Delivery to Australia

We offer complimentary tracked shipping on all orders to Australia.

Estimated delivery time: 5–9 business days after dispatch.

Delivery times are estimates and may vary due to customs processing, carrier delays, public holidays, weather or delivery to regional and remote locations. Remote deliveries may require additional time.

For added security and package safety, a signature may be required upon delivery.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to view delivery updates.

Please allow 24–48 hours after dispatch for tracking information to become active.

Delayed, Missing or Damaged Orders

If your order has not arrived within the estimated delivery window, please check your tracking information first.

If tracking has not updated for 8 business days, or your order has not arrived within 15 business days after dispatch, please contact us at hello@floeaverse.com or through our Contact page.

If your parcel or item arrives damaged, please contact us as soon as possible with your order number and clear photographs of the damage.

If available, please retain the original packaging to assist with our investigation.

We will investigate the issue and provide an appropriate remedy in accordance with applicable consumer law, including Australian Consumer Law where relevant.

Taxes, Duties and Import Charges

Any applicable taxes charged by FLOEA will be clearly shown at checkout.

For most orders with a customs value of AUD $1,000 or less, no additional customs duty or GST is generally collected at the Australian border.

Orders with a customs value over AUD $1,000 may be subject to import declarations, customs duties, GST and processing charges when entering Australia.

Unless otherwise stated at checkout, any such charges are the responsibility of the recipient.

Address Changes

Please check your delivery address carefully before placing your order.

If you need to make a correction, please contact us as soon as possible at hello@floeaverse.com or through our Contact page.

We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law.

Contact Us

If you have any questions about shipping, delivery or your order, please contact us at:

hello@floeaverse.com

or through our Contact page.