Returns & Exchanges
We accept return requests within 30 days of delivery, provided the item is unworn, unused, and returned in its original, undamaged packaging.
Non-Returnable Items
For hygiene and health safety reasons, earrings are non-returnable once the sealed packaging or hygiene tag has been opened or tampered with, unless the item arrives damaged or faulty. Custom or personalised pieces are also final sale.
Damaged or Incorrect Items
If your package arrives damaged, defective, or incorrect, please notify us within 7 days of delivery at hello@floeaverse.com with your order number and clear photos or videos of the item and packaging. We will review the issue and arrange an appropriate resolution, which may include a replacement or refund.
Return Shipping & Process
• Return shipping fees are the responsibility of the customer, unless the return is due to a defect, damage, or an error on our part.
• Please do not send your purchase back without contacting us first. Returns sent without prior authorisation may not be accepted.
Refunds
Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will typically be processed back to your original payment method within 5–7 business days after approval.
Nothing in this policy limits your rights under the Australian Consumer Law. See our full Refund & Returns Policy for details.