Are FLOEA pearls real?
Yes. Every FLOEA piece features genuine freshwater cultured pearls, including irregular Baroque forms. Because each pearl grows in its own way, variations in shape, surface, and lustre are part of its individual character.
Will my piece look exactly like the photos?
Not exactly. No two Baroque pearls are identical. Your piece will follow the same overall design, while the pearl itself may vary slightly in shape, tone, surface texture, and lustre. That's why we email you a short video of your exact piece before it ships.
How should I care for my jewellery?
Avoid direct contact with perfume, hairspray, chemicals, and prolonged moisture. After wearing, gently wipe your jewellery with a soft, dry cloth and store it separately.
Can I wear pearl jewellery every day?
Yes, with proper care. Pearls are relatively delicate, so we recommend avoiding swimming, showering, sleeping, or exercising while wearing them.
Where do you ship from, and how long does it take?
Every piece is inspected and packed at our studio in China. Orders are typically prepared within 1–3 business days, and delivery to Australia usually takes 5–9 business days after dispatch, with free tracked shipping. Tracking details will be sent via email once your package is dispatched.
Do you accept returns?
Yes. Eligible unworn items may be returned within 30 days of delivery in their original, undamaged packaging. For hygiene reasons, earrings are non-returnable once the sealed packaging or hygiene tag has been opened or tampered with, unless the item arrives damaged or faulty. Please see our Returns & Exchanges page for full details.
What if my order arrives damaged or incorrect?
Please contact us within 7 days of delivery with your order number and clear photos or videos of the item and packaging. We will review the issue and arrange an appropriate resolution.
How can I contact FLOEA?
Please contact us at hello@floeaverse.com. We aim to respond within 1–2 business days.